Monday, December 14, 2009

Harassment of Subscribers

7:35 PM Posted by Unknown No comments
             The subscribers in the lifetime validity plans are entitled to incoming free calls subject to terms and conditions as conveyed at the time of their enrolment of such plans.


              Telecom Regulatory Authority of India (TRAI) has prescribed regulatory guidelines to bring clarity in the lifetime offering and to protect the interest of the subscribers vide Telecommunication Tariff (Forty Third Amendment) Order dated 21st March, 2006 which inter-alia mandated:

           Tariff plans offered as having lifetime validity in lieu of an upfront payment shall continue to be available to the subscriber as long as the service provider is permitted to provide such telecom service under the current license or renewed license.

         Hike in any item in a lifetime tariff plan during the specified lifetime validity period is prohibited; and the service provider shall inform the subscribers of the month and year of expiry of his current license.

        Further, in order to prevent the practice of service providers prescribing too frequent recharges as a condition to continue lifetime validity, TRAI, vide its Telecommunication Tariff (Forty Eight Amendment) Order has mandated that such recharge conditions, if prescribed, shall in no case be less than six months.

         This reply was given by Shri Gurudas Kamat, Minister of State for Communications and Information Technology in Lok Sabha today.

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