Shri Murli Deora, Minister of Petroleum and Natural Gas launched here today the innovative customer service initiatives of three Oil Marketing Companies(OMCs) by sending an SMS on IOC’s SMS booking number. He also unveiled the IVRS (Integrated Voice Response System) mechanism of HPCL. With this the consumers of domestic LPG have been provided a platform for quick and smooth booking of LPG Refills. They will not only get acknowledgement but also get information about cylinder delivery. The facility has been initially launched in Delhi and would be expanded in a phased manner to cover all towns of the country having population of over 5 lakhs.
The Minister of State for Petroleum and Natural Gas Shri Jitin Prasada dialed the unified six digit toll free number of all the three OMCs to mark inauguration of the new number for registering complaints towards effective grievance redressal. This replaces the earlier separate eleven digit numbers of three companies thus making it easier for customers to remember and make use of the facility in a more meaningful way.
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